The Table Is Set for Smarter Guest Arrivals – ATG Digital & Dineplan Integration

Reon Jansen Van Vuuren
May 12
2 min read

Guests enter a large event venue, guided by security staff using digital access control devices. Each guest scans a unique QR code received via email, streamlining the process with ATG Digital’s system.

In hospitality, first impressions aren’t made at the front desk, they begin before they arrive at the gate. For South African wine farms, restaurants, and event venues, delivering seamless guest experiences s no longer a luxury, it’s an expectation. That’s where ATG Digital steps in, once again, with a solution that’s as smart as it is sophisticated.

The Guest Experience Begins Before the Greeting

Let’s face it, manual guest check-ins belong in the past. They’re clunky, time-consuming, and prone to error. Venues that rely on handwritten logs, printed booking lists, or on-the-spot name-checking run the risk of long queues and frustrated guests, hardly the welcome you want for a premium dining experience or curated event.

Because of this, we’ve integrated our modern access management platform with Dineplan, South Africa’s trusted reservation system. The result? A frictionless arrival process that’s automated, secure, and downright impressive.

What the Dineplan Integration Does

Daily automatic sync with Dineplan: As soon as a guest confirms a reservation, a unique QR code is generated and emailed to them.
Smart arrivals: Guests scan their QR code on arrival using ATG Digital’s scanning devices.
Instant verification: Security has immediate access to booking data, no manual input, no delays.

Whether you're managing a bustling restaurant in the city or a tranquil wine estate in the winelands, the integration scales with your operation and integrates with any of ATG Digital’s visitor and access control systems.

A staff member stands beside a digital access terminal, welcoming guests as they effortlessly check in by scanning QR codes, an example of tech-enhanced hospitality through ATG Digital and Dineplan.

The Problem (Nicely Framed)

Operational efficiency shouldn’t come at the cost of hospitality. Yet, the bottleneck at the gate has long been an overlooked pain point. With increasing pressure to deliver fast, secure, and delightful guest experiences, venues have had to get creative, without compromising compliance or control.

The Solution (Beautifully Executed)

ATG Digital’s Dineplan integration turns arrivals into a formality, not a frustration. Guests enjoy a warm, streamlined welcome, and your team gains time, clarity, and control. It’s the kind of operational magic that guests don’t see, but always feel.

Why It Matters

Because hospitality isn’t just about service, it’s about flow. A seamless entry experience sets the tone for everything that follows. By eliminating friction at the gate, we empower venues to elevate the full guest journey, from reservation to reception.

ATG Digital is proud to be more than a technology provider, we’re a partner in elevating the experience economy.

Want to see it in action? Let’s talk about how our integration with Dineplan can transform your venue’s arrival experience.