• ATG Digital

At Reception process flow to help you screen coronavirus (COVID-19) safety at your business




The spread of coronavirus (COVID-19) has understandably escalated concerns when it comes to how businesses manage visitors. The virus has made it crucial for workplaces to limit unnecessary person-to-person contact and potential transmission incidents. We’ve heard from many customers looking to alter the way they check-in, track, and collect information in order to protect visitors and employees from potential exposure to coronavirus.


With At Reception, you can customize button-based workflows to quickly make changes to the check-in and visitor tracking process that are immediately reflected on your tablet display.


Customers can make changes to their visitor fields on any check-in button and collect extra information from whoever is entering the workplace, and keep that info stored in the backend. Ask them if they have experienced a fever, or have travelled recently to a high-risk area, and store that information in your visitor log. You can also ensure that you ask these questions of your visitors every time they come to your office—whether they’ve been there before or not. Custom fields at check-out can monitor whether the guest had any person-to-person contact during their visit to your office and help you store that information should you want to track risk factors.


You can also add an agreement to your process that asks a series of questions of your visitors before they can complete the check-in process. Here’s a recommended example agreement to ask your visitors if they have experienced any of the common coronavirus symptoms:


— I have not visited an area such as China, Taiwan, Hong Kong, South Korea, Singapore, Thailand, Japan, Iran, Germany, Switzerland, Austria, France, Spain, Belgium, Netherlands, Luxemburg and Italy, where there has been a significant outbreak such as COVID-19 in the last 14 days.

— I am not exhibiting any common flu symptoms such as fever, dry cough, body aches, headaches, sore throat, runny nose, tiredness, shortness of breath, etc.

— I have not had any person-to-person contact with anyone who has exhibited COVID-19 symptoms in the last 14 days.




Using our Agreements tool, any “No” or “Disagree” selection to this document will automatically end the check-in process, so you can deny access to anyone who’s presenting symptoms and manage the risk of further coronavirus transmissions.


ATG wants to help you ease the anxiety of managing your visitors, and we’re working hard to help alleviate any and all new concerns that add to that anxiety.





If you have any further questions about how you can use our visitor management system to help collect information from your guests, or if you need help altering your current setup, give us a call on 010 500 8611.

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